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Data & Business Intelligence IT Decision-makers Job Descriptions Tips & errors to avoid

Small Data for more human-centric data processing

The use of Small Data allows companies to make a good interpretation of Big Data, enabling a more human-centric approach to data processing.

In this article, we discuss this new trend by introducing data consumption prediction and the evolution of data processing.

Data consumption

The amount of data consumed worldwide in 2022 was 947 ZB. And it is expected to reach 180 ZB in 2025 according to Statista data.

Data Volume 2022-2025 by Mindquest

This increase in the use and consumption of data led companies to invest in new technologies. This is to manage and analyze this data in order to gain in-depth knowledge of their customers.

Thus, in 2021, investment in Big Data and data analytics solutions by companies increased by more than 10%. And it is expected that between 2021 and 2025 the annual growth rate will be 12.8%. This investment by companies foresees the business’s need to obtain qualitative information from the data collected.

Despite this, the human aspect of data processing often falls by the wayside in the face of companies’ imperative need to know their customers in depth to achieve business growth.

As a result, companies are beginning to change their metrics to better account for their customers. Thus, as many as 78% of corporate marketing departments have changed their metrics due to the pandemic.

In this sense, Mindquest analyzes how to move from ‘data centric’ to ‘human centric’ in data processing. And this transition involves the introduction of Small Data.

Small Data implementation

Small Data implementation has become critical for companies that want to make profitable use of Big Data. In fact, interpreting Small Data helps companies ensure a service or product that meets real customer needs.
It is no longer just a matter of collecting a large amount of data, but of deriving truly useful information from it.

Following are 3 ways to move from data-centric to human-centric in the data processing

1. Evolution towards Big Data Marketing

The application of data in marketing strategies is a common practice for marketing teams in all companies. Because of this, they have improved their digital strategies.

Thus, companies use Big Data for analytics, but despite its importance in the current context, its collection and analysis is increasingly complicated. This is due to the increased regulation and knowledge of users on the treatment of the same.

For all these reasons, companies must evolve in the treatment of their data and not only take them into account for the benefit of their business, but also to offer real and tangible benefits to their customers and users, taking them into account.

2. Small Data Implementation

Although companies have invested in Big Data in recent years, according to Gartner, by 2025 70 percent of companies will have shifted the focus of their data strategy from Big Data to Small and Wide Data.

“Small data is an approach that involves less data but still provides valuable insights. This approach includes some time-series analysis techniques or few-shot learning, synthetic data or self-supervised learning.” (Gartner, PR May 19, 2021)

The use of small data enables companies to interpret Big Data well, deepening their understanding of customers and their motivations for doing so. They do this by extracting useful information from each customer and opting for data quality rather than quantity.

Its use will be essential in the coming years as companies begin to base their business strategy on the customer. Consequently, they need to know the reasons that motivate their customers’ behavior in order to adapt to them.

The use of small data will enable companies to understand and draw conclusions from the large amount of data they already have on their customers.

3. Be aware of Wide Data

There are more and more data sources or points of contact between a company and its customers. So much so that marketers use data from an average of 15 sources

In this context, Wide Data is essential for companies. This is because it links together data from a wide range of sources to reach a meaningful analysis.

Thus, “Wide data allows analysis and synergy of a variety of small and large, unstructured and structured data sources. It applies X-analytics, where X is looking for links between data sources, as well as for a variety of data formats. These formats include tables, text, images, video, audio, voice, temperature, or even smells and vibrations:” (Gartner, PR May 19, 2021)

Its use allows them to understand customers’ use of each platform and gain a more comprehensive view of them. In this way, companies are able to adjust their strategies accordingly to better engage with their customers.

Conclusion

As important as data is to business strategy, it does not speak for itself.

The entire data analysis team needs to be able to draw conclusions from the data that truly impact the company’s relationship with customers.

In this sense, understanding the work behind data interpretation is essential for each company to enhance the value of its analytics team, which continue to play a determining role in the future of the company.


Also read our article about the differences between Business Intelligence and Big Data. Both work together on data, but they do not do it in the same way. Business Intelligence software helps companies make decisions based on data and metrics. But what does Big Data have to do with it?


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IT Decision-makers Tips & errors to avoid

What Makes a Good CTO?

What makes a good CTO ? Discover the role and the essential skills of the CTO.

Interested in the full picture? Download our comprehensive career guide on how to become a CTO.

The CTO role

The success of the CTO is largely based on their ability to deploy new technologies at the right time. And, since technology progresses every day, a good CTO needs to be fully up-to-date with current developments and challenges.

But, while they need to be tech-focused, balancing tech acumen and computer skills; good CTOs must also possess other, softer skills like creativity and strategic thinking.

Teamwork and collaboration skills are, of course, also key. To accomplish something that has not been done before, CTOs will need to work together with several in-house engineers and external vendors.

A hybrid set of skills

While no two CTO job descriptions are the same, change is common to all their functions. They must therefore be adaptable and flexible to respond to the ever-changing needs of the market and the company’s customers.

Additionally, the conventional, tech-silo figure of the CTO has progressively evolved onto a more external, customer-facing role. The CTO of today needs to possess a hybrid set of skills. With business and interpersonal skills having gained importance in recent years.

Leaving the code behind

Moreover, successful CTOs have to complement their technical skills with those needed at the senior management and executive levels.

In what is an ironic twist for a technology leader, the role becomes less technical as they become more senior. It is precisely the ability to move beyond technical specifics and towards more strategic and managerial functions what is most difficult about this transition.

In addition, a CTO must master the art of delegation and leave the code behind.

What makes a good CTO: Essential skills

Based on all the above, a good CTO should possess:

  • Excellent communication skills: The effectiveness of their position depends on their ability to communicate across departments and teams. They also need to relay highly technical information to individuals with little to no technical knowledge
  • Adaptability: In order to better support the business as a whole, the CTO must understand every angle of the business. And also know how to adapt technology to each case and need
  • Leadership: They need to operate as technology and IT team managers. Inspiring and encouraging the rest of the team to meet the strategic goals
  • Understanding of market and customer expectations
  • Exceptional organisational skills
  • Great negotiation skills
  • Strategic thinking: They need to think about the organization as a whole. They have to be able to plan ahead, identifying future problems and trends
  • Coding: While the CTO has left behind the more technical years; understanding of current programming languages is key to better communicate with engineers and be able to conceptualise more efficient and realistic technology products
  • A computer science, engineering or related university degree; an MBA or other appropriate graduate degree are always a plus and preferred in the industry
What makes a good CTO ? How to become a CTO ? Discover the role and the essential skills of the CTO

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IT Decision-makers Tips & errors to avoid

The Microsoft Technology Stack for Business

When it comes to enterprise technology, the Microsoft Technology Stack reaches almost as far as the eye can see. From operating systems and development tools to cloud computing, the company owns an extremely diversified portfolio of solutions that can be hard to keep track of as an IT professional.

Don’t get lost in the clutter. These are the principal platforms that make up the Microsoft Technology Stack.


.NET

An open-source, cross-platform development framework used to build all sorts of applications. .NET, allows developers to choose among a wide variety of programming languages, code editors and libraries, giving users the flexibility and scalability to build solutions for everything from web and mobile to IoT.

It is these broad capabilities that make .NET one of the world’s most popular developer platforms. As such, it benefits from the support of a vast community and an extensive repository of libraries.

GitHub

GitHub has been part of Microsoft since the company acquired it in 2018. The platform is used by both amateur and expert developers to host code, review it and collaborate by focusing on version control and following a continuous integration, continuous delivery (CI/CD) philosophy. 

Its impressive community is what really fuels GitHub. Millions of programmers upload their work and review each other’s code through the platform. As such, GitHub is one of the world’s largest open-access repositories and collaborative projects platforms.

Furthermore, the fact that is used by hobbyists, corporations and top professionals alike has turned GitHub into a sort of LinkedIn for developers and tech enthusiasts. A place to showcase one’s talent and concrete achievements.

Microsoft 365

Microsoft 365 is one of today’s leading cloud-based productivity platforms. It combines the traditional MS Office suite with a set of collaboration tools and features like cloud-based storage and Teams to provide organizations and individuals with the means to get things done wherever they are located.

It is a mix of software like Microsoft Teams, Word, Excel, and PowerPoint, with flexible and scalable cloud storage and security and world-class security. From an IT perspective, it requires companies to deploy, maintain and update an infrastructure that is adapted to business needs while preserving security and a nimble spirit.

Microsoft Careers

Dynamics 365

Customer Relationship Management (CRM) systems are all-encompassing software toolsets with capabilities extending across marketing, sales and customer service. As a leading CRM, Dynamics 365 allows organisations to easily plan and execute operations from a single platform. The speed, efficiency and cohesiveness derived from its use have made CRM a staple of today’s business management – as well as one of the most profitable specialisations in the IT world.

Dynamics 365 is a scalable solution that allows for advanced customization, making it adaptable to the needs of each company. It is the job of technical MS experts to set up, customize and maintain this environment in a way that maximizes efficiency, user satisfaction and customer loyalty.

Test these upcoming Dynamics 365 features

Azure

Microsoft Azure is the company’s public cloud computing platform. A competitor to Amazon Web Services (AWS), Google Cloud, and IBM Cloud, Azure provides companies with a wide range of cloud services, including computing, storage, analytics and networking.

Azure is an open-source-friendly, adaptable and scalable platform that fits the needs of every customer. Furthermore, Azure is industry-specific, providing dedicated tools to sectors like healthcare, e-commerce or retail. It offers 4 different types of cloud computing: infrastructure as a service (IaaS), platform as a service (PaaS), software as a service (SaaS) and serverless.

A whole army of professionals is needed to design, deploy and maintain such cloud ecosystems.

On Learning Azure IoT and Being an Active Member of the Community

Microsoft Power Platform

The Microsoft Power Platform enables businesses to create and deploy custom-made workflow apps and reports that help them easily extract, process, and analyse data. The Power Platform is integrated with the rest of Microsoft’s ecosystem of platforms as well as with other third-party apps.

It is a key tool in today’s data-driven business world, providing actionable insights in real time. It requires a team of technical experts to deploy, maintain and expand, as well as to train end-users and offer them support on a daily basis.

Microsoft SQL Server

SQL Server is a relational database management system (RDBMS) by Microsoft. Also called MSSQL, it serves as the backbone to data registering, accessing and manipulation for its enterprise customers.

It is protected by high-grade encryption and caters to a variety of businesses depending on size and data needs.

Learn more about the QlikView Developer Job

Visual Studio

Microsoft Visual Studio is an Integrated Development Environment (IDE) that can be used to build anything from the ground up. In a way, IDEs are the word processors of the programming world, allowing developers to create applications for a multitude of platforms from a single place. Visual Studio includes debugging, automation and team collaboration features, creating a holistic environment to conceive and deliver high-quality applications.


Learn more about the Microsoft Technology Stack and the various roles within Microsoft Technologies in our comprehensive Microsoft Technologies Careers Guide

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IT Decision-makers Tips & errors to avoid

Strengthening the IT support team: the top back-to-school challenge for CIOs?

Many companies have been hit hard by the Covid-19 epidemic. Disruption was inescapable, from decline and suspension of activity to forced restructuring of teams and processes. IT teams were among the most impacted by these upheavals, as IT decision-makers had to take on a new role to help their organizations navigate the crisis. Therefore their new mantra: adapt, anticipate, and reassure internally. Is then strengthening the IT support team the top back-to-school challenge for CIOs?

As we approach the start of the new school year, the challenges for CIOs and other IT managers are increasing. Like who awaits impending doom, they are faced with the threat of a new lockdown at any minute. Adapting to a new way of working and conducting business won’t be easy either.

It is now more strategic than ever to strengthen their IT support team, guaranteeing operational continuity and completing the digital and organizational transformation of the company. Yet budget and organisational constraint make this a challenging endeavour.

Strengthening the IT support – A front-line service

IT support has always been a vital service within the company. Operating as an internal customer service, it helps solve end-user problems, responds to all their requests related to the work environment, and improves productivity.

In just months, the pandemic has strengthened the role of IT within organizations and propelled the IT service to the front line. While some companies had to completely shut down activity during lockdown, many were able to remain active thanks to telework.

But managing such a sudden and massive transition has required significant technical and organizational adaptation. Setting up collaboration tools, remote troubleshooting and technical assistance, rapid resolution of incidents, training of employees regarding cybersecurity risks… IT support teams had to put in long hours to ensure the proper functioning of remote work.

Moreover, to complicate things, cybercrime has skyrocketed since the start of the pandemic and continues to rise.  Hackers are taking advantage of the human and organizational weaknesses of companies, targeting remote access points and employee email. Finding the right security experts has become a big challenge for businesses in recent months.

In short, IT support teams have made themselves more essential than ever.

Facing new challenges

The challenges related to the Covid-19 crisis add to a multitude of already existing challenges within IT support teams. Issues such as cost reduction, process optimization and quality of service have only acquired more importance.

The notion of the internal customer is leading many companies to redefine their structure and put the user at the heart of the process to improve employee experience. This perspective, which brings benefits like satisfaction and fluidity, often requires support teams to unify points of contact, collect feedback and proactively participate in improving the image of the overall IT department.

Another challenge: reducing tasks with low added value and exploiting technologies such as AI to automate as many operations as possible. The idea here is to allow support teams to focus on more strategic tasks like provide guidance to users.

IT support managers have also one more major new challenge: communication. They need to be transparent and reassuring with their team and play an important role in raising employee awareness about increased security threats.

Set up an adapted Talent Strategy for strengthening the IT support team

To have a good IT support, you need to start by having a suitable team. Having the right people in place is an essential condition for success, as it is often the skills and motivation that make the difference between an efficient support service and an insufficient one.

But how do you make sure you have a strong team? You can start by following these few tips:

  • Perform an audit of current skills within your support teams: look at what skills are missing, see if key skills are concentrated in too few employees, etc.
  • Adapt your team’s organization to be able to call on the right people at the right time: in an emergency, you need to be ready to activate a reorganization plan to mobilize key skills
  • Identify the most efficient resources and secure your existing talent
  • Set up training mechanisms to re-skill certain employees whose area of ​​expertise is no longer suited to the current situation
  • Establish a recruitment plan to cover the missing skills and be able to quickly find the right candidates when needed
  • Focus on communication and transparency

Strengthening the IT support : Is calling on external resources an effective strategy for your IT support?

On top of operational challenges, the current economic crisis is having a heavy impact on corporate budgets. Many organizations have had to drastically cut down their expenses, especially their IT costs.

So how, as an IT decision-maker, can you strengthen your support teams without taking significant budgetary risks? Outsourcing or calling on IT freelancers can be a winning strategy in this time of crisis.

In addition to fewer administrative constraints and the positive effects that freelancers can have on your internal teams, the recruitment of an independent consultant can allow you to mobilize very specific skills to accelerate projects or resolve incidents in key business areas.

The flexibility of working with contractors allows you to limit risks during this unstable period, as well as access highly coveted expertise such as cloud and certain collaborative tools.

Regardless, the start of the school year promises to be pretty intense. Whether you choose to strengthen your support teams through hiring or by occasionally calling on external staff, do not neglect the importance of having a strong support team to face the coming months with confidence.


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IT Decision-makers Tips & errors to avoid

The Top 3 Mistakes to Avoid When Hiring an IT Contractor

What are the top 3 mistakes that you should avoid when hiring an IT contractor? Working with IT contractors keeps getting more and more popular in the world of work. And for good reason: including freelancers in your projects can bring great benefits to your whole team.  

IT contractors are a workforce that is often very qualified and cost-effective. Especially in the context of a one-off increase in company activity or under special circumstances such as the Covid-19 pandemic. However, hiring the wrong freelancers can quickly derail your project and leave you with a bad taste in your mouth.  


Need advice on how to start or develop your freelance consulting business in tech or IT? Need to start a new permanent or freelance assignment? Join Mindquest and get support from our team of experts.


Recruitment: 3 major mistakes to avoid when hiring an IT contractor or freelancer:

1st of top mistakes to avoid when hiring: Not vetting the consultant’s qualifications thoroughly

You need to make sure that a consultant recruited for a particular skill possesses it and in a way that is well-suited to the reality of your project. 

To protect yourself against this difficulty; which can cause harm, both financially and in terms of reputation; it is necessary that you thoroughly vet the veracity of the freelancer’s claims and assess the true depth of their technical skills. Start with these questions: 

  • Has the freelancer provided a list of previous relevant projects? Have you verified their references? 
  • Has the freelancer justified their skills with a document or portfolio of any kind? 

During the interview process, you must ask pointed questions about the candidate’s area of expertise. It will quickly reveal the reality of the situation.  


Also read How to manage the onboarding of IT contractors in 5 steps


2nd mistake : Hiring a Consultant who does not align with your company’s values and culture 

In order to avoid divergences in operating methods, which can lead to confusion and frictions within the teams; it is preferable to choose a freelancer who aligns with the company’s values. Here, you should pay special attention to the candidate’s softer skills. As these are the ones that will determine how well the contractor fits into your existing team. 

The same goes for ensuring that the consultant aligns and complies with legal and confidentiality requirements. Make sure they fully understand your confidentiality policies and non-disclosure agreement (NDA) so that they unknowingly break the contract. 


Also read How to Manage the Offboarding of IT Contractors in 7 Steps


3rd mistake: Setting an inappropriate remuneration rate 

DevSecOps Job Description

The third most common mistake made by companies looking to hire a freelancer is to offer a pay rate that is not in line with market standards. Whether it is higher or lower than what is normally charged in that particular field of expertise and for that level of seniority. 

If you set a daily remuneration that is too high; you will end up paying more than what you need to. Plus, your collaboration with the contractor may not be sustainable in the long term. 

On the contrary, if you set a remuneration that is too low; you will have difficulty attracting good candidates with a suitable level of experience. 

Companies not used to working with freelancers are precisely the ones that usually make these mistakes. Keep in mind that collaboration should be seen from a balanced angle and in a “win-win” relationship. Only then will the collaboration be efficient in the long term. 

Embracing AI Trends in IT Recruitment

Lat but not least, the implementation of AI in recruitment practices has the potential to revolutionize how companies identify, engage, and hire IT contractors.

Here’s a closer look at how embracing AI trends can enhance your IT recruitment processes:

  • Streamline candidate vetting processes.
  • Analyze resumes for relevant skills and experience.
  • Predict candidate success based on data analytics.
  • Enhance decision-making during the hiring process.

By embracing these AI trends in IT recruitment, companies can not only stay competitive but also gain a significant edge in identifying and securing the best-fit IT contractors for their projects.


Don’t miss our Top 5 Strategies to Overcome the AI Talent Gap.


Mindquest, with its commitment to staying at the forefront of industry advancements, ensures that your recruitment strategies align with the latest AI innovations, facilitating a smoother and more effective hiring process.


Would you like to find out more about our recruitment service for IT consultants? Post your requirements now, or find out more about our job offers directly on our Mindquest platform!


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IT Decision-makers Tips & errors to avoid

History of Cloud Computing: The Past, Present and Future

Discover the history of cloud computing. Cloud’s current momentum can often make younger generations believe this technology is a thing of the 21st century. In fact, sharing computing resources is an idea that dates back to the 1950s, when the same mainframe computers were accessed by all company employees via locally connected dumb terminals.

But it was not until 1969 that computer scientists lead by J.C.R. Licklider premiered ARPANET, the world’s first network connecting computers across vast distances. The system enabled communication and time-sharing of computing resources between different educational and military institutions. It later evolved into a network of networks — The Internet.

Licklider had a vision: an ‘intergalactic computer network’ that, beyond keeping everyone connected, would allow us to access data and applications regardless of location. More than half a century later, his vision is closer than ever to becoming a reality. About 59% of the global population has now access to the Internet, while cloud computing has gone from buzzword to the lifeblood of today’s enterprise.

The technology has indeed proved itself indispensable to digital transformation – cloud has been a decisive factor in the business world’s ability to withstand the COVID-19 crisis, supporting the sudden shift to remote work and helping companies quickly deploy and scale up IT infrastructure.   

But what is the history of cloud computing ? Where exactly is the cloud right now, and where is it headed?

History of cloud computing: The various pathways to cloud

Current cloud offerings vary depending on how they approach data storage and application management. Also, there are three types of deployments: public, private and hybrid.

Public cloud offerings lease cloud infrastructure and solutions to multiple customers who all share the same network, with every customer’s data siloed from the rest. On the other hand, private cloud is used by a single organisation, whether the user owns it or leases it from a provider.

Then, private clouds tend to be tailor-made to the meet needs of the specific company.

Finally, the hybrid cloud combines both approaches. Companies pursue the hybrid approach for its versatility, which allows them to mix and match resources and IT skills to obtain the best of both worlds.

A new global study by data virtualisation company Denodo identifies hybrid cloud as the most widespread deployment path.

Hybrid configurations account for 42% of all deployments. Public cloud takes second place with an 18% share – head-to-head with private cloud, which accounts for 17% of enterprise configurations.

Two-thirds of respondents (66%) use the cloud for analytics and business intelligence, while 42% of companies leverage the technology for logical data warehousing. Data science is the focus of 41% of respondents. 

Everything as a Service

Public cloud offerings have evolved well beyond data management and storage. They now focus on providing different services and can be further classified depending on the nature of these services. The most widespread are:

  • Software as a service (SaaS) solutions, which involve providers offering customers online access to applications they host
  • Platform as a service (PaaS) offerings, in which a third-party vendor provides hardware and software tools for companies to build applications, etc.
  • Infrastructure as a service (IaaS) solutions, which comprise all those services involving the lease of virtualized computing resources like storage

The multi-cloud

Similarly with hybrid cloud, combining a variety of cloud services from different providers can help companies achieve the cloud ecosystem that best fits their needs. This strategy is known as multi-cloud.

 The multi-cloud approach is rapidly gaining popularity among businesses, especially the bigger ones, and it is projected to soon become the industry standard. However, the use of different architectures and software among cloud providers can lead to cybersecurity, compatibility and operational issues. So that, cloud users are currently pushing for industry-wide standardisation to tackle this problem.

What’s next for the history and future of cloud computing

With at least 50% of the world’s business already circulating through the cloud, the technology’s role in the enterprise will only keep on growing. Furthermore, it’s convergence with emerging technologies like IoT and AI is opening a whole new realm of possibilities.

Chief amongst these is cloud edge. The approach combines edge computing – the processing and storage of IoT data closer to the device – and cloud to reduce latency, increase security and allow for greater flexibility. This is made possible by not having to send all data collected to a distant data centre for processing, but rather processing it on-site and only sharing the resulting insights.  

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IT Decision-makers Tips & errors to avoid

The Best Tech Podcasts for IT Pros

What are the best Tech podcasts for IT pros? If it’s true that we are what we eat, then it might also be worth entertaining the idea that we are what we listen to. We’ve put together a list with a few tech-related podcasts that should be part of any IT professional’s audio library.  

From interviews with subject matter experts to business news analysis and futurism. This list has everything you’ll need to give you an edge in your career journey. Best of all? It’s all free. 

Looking for a job in IT? Check out our IT job hunting guide.

Best tech podcasts for IT Pros

Recode Decode 

There are few names in tech journalism that are as prominent as Kara Swisher’s. After making a career covering high-level cases around Silicon Valley, the U.S. reporter started Recode Decode in 2015. But what was originally a tech-exclusive interview show has now transcended into the broader public realm. Snatching AdWeek’s best podcast of 2019 prize.   

Thrice a week, Swisher interviews tech executives, politicians and public personalities to discuss their big ideas about changing the world. As an IT professional, it’s important to keep an open mind. Swisher’s show is a great way of expanding your horizons.   

You can start with this episode on how the global lockdown will forever impact the way we work. 

If you are looking for a more tech-focused approach, the Recode Decode brand is also host to other, more targeted tech podcasts. We recommend you check out Reset, a show on how and why tech is changing everything.   

Start with this episode on the future of work and the role of technology in it.  

WSJ’s The Future of Everything 

Speaking of how tech will shape our future – make sure you give a try to this Wall Street Journal podcast. The Future of Everything features interviews and analysis by the newspaper’s best reporters, exploring, together with industry pioneers, how technology and science are changing every aspect of life and business.  

If you want to keep tab on the tech innovations and trends transforming your industry and others, this is your show. A great way of staying ahead of events and the competition. 

You can start with this episode on the future of artificial intelligence

This Week in Tech 

If you’d like to focus more on the present, This Week in Tech with Leo Laporte is a good show to stay up-to-date with industry news. From mergers and acquisitions to product and software releases, this popular podcast makes honour to its name by looking at the past week in tech news.  

This is your go-to show if you enjoy a mix of straight-up business news and other, softer news stories like Elon Musk’s new son, X Æ A-12, and how his name should be pronounced.     

Here’s their latest episode.  

Clockwise 

Delving deeper into the user side of technology, Clockwise proposes a rather quick-paced and original format. Under 30 minutes, 4 panellists discuss 4 tech topics impacting society and business — from how COVID-19 contact tracing technology works to remote troubleshooting tips for IT pros. 

The show combines actionable insight and information with good humour and commentary on the everyday life of tech professionals. An excellent lunch companion.  

You can start with their latest episode, the topics of which include a post-pandemic wish list of tech changes and a recap of the best (and worst) phishing attempts.  

IDG’s CIO Podcasts 

If you are at a managerial level or in charge of IT strategy and operations, IDG’s CIO Podcasts can be very helpful. Packed with interviews with CIOs and IT leaders, the podcasts are a great way of keeping track of IT management best practices.  

The publication has two separate podcasts series for the U.K. and North America.  

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IT Decision-makers Tips & errors to avoid

The Case for Automation in Software Development

Robotic Process Automation (RPA) has made great strides in the enterprise world over the past few years. According to Gartner’s most recent study on the topic,  90% of robotic process automation (RPA) vendors will offer generative-AI-assisted automation by 2025. The rapid growth of automation (and here the case of automation in software development) is not only prompting significant media buzz around its promising capabilities, but also raising concerns about its long-term impact on overall employment.


Need advice on how to start or develop your freelance consulting business in tech or IT? Need to start a new permanent or freelance assignment? Join Mindquest and get support from our team of experts.


AI in the workplace: productivity gains and fears of trust

Surely, companies are increasingly relying on virtual employees — from chatbots to AI-powered personal assistants — to increase productivity and lessen the burden imposed on staff by time-consuming and repetitive tasks better left to machine learning algorithms. However, as it tends to be the case with artificial intelligence, there exists a generalised mistrust of synthetic agents and their overblown potential to replace humans.

As we have mentioned in the past, we should look at new technological developments from a more practical perspective rather than from a position of worry. Automation and artificial intelligence are tools that we can leverage to enhance the quality and speed of our work.

Embedded in the DevOps DNA

This is particularly true in a discipline like software engineering, which requires the full power of human ingenuity while also encompassing a series of tasks that burn through a lot of time and resources. Not surprisingly, automation is deeply ingrained within agile development methodologies and represents a big part of the day-to-day in DevOps.

In their effort to optimise software production pipelines, DevOps engineers take advantage of various automation tools that allow for faster, more robust development – although how much automation should exactly be involved in the process remains a cause of debate.

In any case, benefits of automation in software development are too great to ignore: speed, more resources and increased quality and security.   

Increased resource availability

Firstly, the continuous improvement and delivery (CI/CD) paradigm is an intensive process that involves many steps and requires increased collaboration between teams. Accordingly, automation has a great role to play to help with code testing, the updating of repositories and the integration of various software components.

Moreover, automation offers a possible solution for understaffed teams of developers. Skill and personnel shortages are a prevailing issue for the industry. Development teams can greatly benefit from eager bots and other automation tools tackling all those lower-level, time-consuming tasks.                                

Maintaining quality and app security together with speed

Given today’s accelerated and competitive product lifecycle and the need for companies to adapt to ever-changing markets, speed is key in the delivery of software solutions. However, it is hard to achieve optimum levels of speeds while preserving code integrity and ensuring security across your universe of solutions.  

Automation not only helps ensure the production of robust and quality code with fewer resources — it also leads to greater security standards by allowing developers to continuously monitor for vulnerabilities while maintaining the focus on higher-level aspects of software creation.

In fact, a recent report by Ponemon Institute and IBM revealed that organizations without security automation experienced in 2019 breach costs that were 95% higher than those companies with fully-deployed automation ($5.16 million average total cost of a breach without automation vs. $2.65 million for fully-deployed automation).


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Conclusion

This data underscores the ongoing significance of security automation in the contemporary cybersecurity landscape. As organizations grapple with evolving cyber threats and vulnerabilities, the adoption of automated security measures emerges as a key strategy for not only enhancing overall cybersecurity posture but also for minimizing the financial impact associated with data breaches. Therefore, as we progress into 2023, these insights serve as a compelling reminder for businesses to prioritize and invest in advanced security automation solutions to safeguard their digital assets and maintain resilience in the face of evolving cyber risks.

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Test These Upcoming Dynamics 365 Features

In a true CI/CD fashion, Microsoft makes public its Dynamics 365 features release plans months before starting production deployment. New and upgraded features are rolled out twice per year in two phases: wave 1 (April – September) and wave 2 (October-March).

The company published the 2020 wave 1 plan last month, with deployment set to begin on April 1st. Some of these features, like UX improvements, will be automatically enabled for end users during April. We suggest you review the full list of updates if you haven’t done so yet and assess ; whether or not a heads-up to those affected is in order.   

Meanwhile, customers and partners can explore a host of earlyaccess features in a non-production, sandbox environment. It’s always recommended to test these new functionalities ahead of deployment to ensure they run properly within your ecosystem. Early access also offers a great opportunity to revise business and reporting processes to see how the new tools can help optimise workflows.

We have gone through the official documentation and highlighted a few features for you and your staff. To tinker with before wave 1 kicks in. You can find a step-by-step guide on how to turn on early access here.  

Enhanced automation and data-sharing for marketing

Dynamics 365 Marketing is getting several additions to improve the customer journey experience and the automation of personalized email marketing. Delivering more dynamic and content-rich messages is now easier thanks to new test-sending and content design capabilities. Smarter customer journey management allows users to set time-sensitive automated emails to expire at a given time. While defining segments is now quicker and more intuitive.

In addition, marketers can now export customer data and results reports to Excel for further manipulation and analysis.   

Sales forecasting and smoother user experience

To facilitate the creation of bottom-up sales forecasts that help managers goal progress; Microsoft is introducing new model customization capabilities and increased forecast accuracy. End users will also enjoy a more seamless user experience, with easier email template selection and faster product-to-opportunity matchmaking.    

Good news for administrators! You’ll finally be able to explore feature settings and configure the Sales Hub application from a single location. Not, until April, however.   


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Dynamics 365 features: Greater efficiency of service and supply chain management

Microsoft is making it easier to deliver customer service in a faster and more personalized manner. Both remotely and on the field. Dynamics 365 Customer Service is improving search of and access to knowledge articles. As well as providing a more immersive timeline experience to review and register a customer’s history in real time.

As for Field Service, the module is getting a new dashboard for service managers to control the use of resources. Additionally, technician time tracking entries are being integrated into the platform for enhanced visibility.

In yet another push towards operational efficiency, Microsoft is also expanding IoT capabilities for Supply Chain Management. You can now set up notifications and relevant actions for users to take during order delays. Quality anomalies and equipment down scenarios. Users can set up devices via a non-code interface for quick and effortless access to this IoT intelligence service.  

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Secure your S/4HANA migration team before costs skyrocket

If your business is dependent on SAP’s ERP software suite and you are still running on ECC, then we’re probably not the first ones to tell you this — the clock is ticking. Yes. As of last week, SAP is officially extending free ECC support throughout 2027 and optional maintenance until 2030. But that’s not that much extra time considering the hefty work the upgrade requires. How to secure your S/4HANA migration, the Golden Opportunity for IT Professionals?

In any case — What perhaps you haven’t considered yet is that, with every month that passes, the migration’s financial impact on your bottom line increases exponentially.

That is, of course, if like most companies, yours is not considering building S/4HANA capabilities in-house. According to a recent report by Resulting IT, only 18% of managers admit to having put a focus on developing internal SAP expertise.

Bringing external personnel into your team to infuse a good dose of talent is one of the best-proven skill development strategies out there. However, you might want to take into account external factors that are sure to turn the process into a very time-sensitive matter.

It’s a very simple equation:

Volume of work + Skills Shortage + High Percentage of Experts Retiring Soon = £ £ £ £ £ £ £

Let’s break it down, to secure of your S/4HANA migration.

Secure your S/4HANA migration #1 – Volume of work and internal reluctance

In recent years, we’ve all gotten used to software updates taking just a few minutes or hours at most. Not surprisingly, a lot of companies think of the migration to S/4HANA as a simple software update that will be ready over a weekend. Nothing further away from the truth.

Read our article about The Value of SAP and SAP S/4HANA.

Moving to S/4HANA requires a complete redesign of your ERP environment and, in many cases, of your business dataflows and reporting pipelines. That is a sizable project, especially considering that the same Resulting IT report puts the ECC product set at around 400 million lines of code. Add that to the extensive customizations most companies have implemented throughout the years, and you end up with quite a thick book to translate into S/4HANA.

However, it is not in the technical details that the biggest challenges reside. As SAP co-CEO Christian Klein stressed in the company’s most recent earnings call, the biggest obstacles to S/4 implementation are changing legacy business processes and gaining the acceptance of managers and employees.  

Undertaking the migration is a lengthy and resource-heavy process, but SAP has put in place all the tools your team will need. Now, convincing your organization to revisit its internal procedures and get used to a host of new tools — That’s different. And it is precisely why the move to S/4HANA demands a clear business case to start with. Which, in turn, requires time and advance planning.

#2 – Widening skills gap and an ageing workforce

Skill obsolescence is an unpleasant side effect of progress. Nothing new here, especially if we are talking about IT. Still, when it comes to S/4HANA, the difficulties in finding talent that is well-versed in the new environment multiply.

The aforementioned report also reveals a generalised lack of experience in the live or nearing go-live stages of the transition. Although 48% of SAP specialists declare having been involved in S/4 projects, a significant portion of these are solutions architects and therefore only have experience in the early blueprinting stages of the project. Securing the services of consultants with operational know-how will be no easy feat.

Couple that with the fact that 40% of UK SAP experts plan to retire within the next 10 years, and we are looking at the perfect storm.

S/4-savvy consultants surveyed in the report expect to charge between £650 and £749 per day. And that’s not only true for external talent. Permanent employees with proven S/4 skills will also benefit from the situation, with an estimated yearly salary of at least £100,000 and increased career prospects.

In a nutshell – Migrating to S/4HANA is a race against increasing employee costs as much as it is a race against the clock. If your organization plans on sticking to SAP solutions, it is a good idea for both your wallet and peace of mind to start procedures as soon as possible

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